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Privacy Policy

Last updated: 1 September 2026

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At Panacea Design, trust matters.

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When you invite us into your home or share information about your property, energy use or upgrade plans, you are trusting us with information that may be personal to you. We take that responsibility seriously. This Privacy Policy explains what information Panacea Design may collect, why we collect it, how we use and protect it, when we may share it and the choices available to you.

Panacea Design operates under ABN 20 480 659 428 in Western Australia.

We aim to handle personal information responsibly and transparently and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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1. What personal information we may collect

The information we collect will depend on how you interact with Panacea Design and the services you use.

It may include:

 

Contact and account information

  • your name;

  • email address;

  • phone number;

  • billing or invoicing information; and

  • records of enquiries and correspondence with us.

 

Property information

Where you enquire about or engage us to assess or assist with a property, we may collect:

  • the property address;

  • property type, age and construction information;

  • plans or drawings;

  • information about renovations or previous works;

  • information about appliances and building services;

  • known property issues or concerns;

  • photographs of the property; and

  • other information relevant to understanding how the home performs.

 

Home energy and performance information

This may include:

  • electricity or gas consumption information;

  • energy bills or tariff information you choose to provide;

  • information about heating, cooling and hot water systems;

  • solar PV, battery or other energy system information;

  • thermal images;

  • observations and measurements taken during an assessment;

  • home energy or NatHERS related information; and

  • assessment findings and recommendations.

 

Project and upgrade information

Where we assist with home upgrades, we may also collect information about:

  • your priorities and preferred outcomes;

  • proposed upgrades;

  • budgets or budget ranges;

  • quotations;

  • selected products;

  • trades or suppliers;

  • project schedules; and

  • communications relevant to delivering or coordinating the service.

 

Website information

When you use our website, some information may be collected automatically through our website host, analytics tools, cookies or similar technologies.

This can include:

  • IP address;

  • browser and device information;

  • pages visited;

  • approximate location derived from technical information;

  • referring websites; and

  • website interaction information.

 

We do not seek to collect more personal information than we reasonably need to provide our services or operate our business.

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2. How we collect information

We usually collect personal information directly from you, including when you:

  • contact us;

  • complete an enquiry or booking form;

  • book an assessment;

  • speak with us by phone, email or in person;

  • participate in a home assessment;

  • provide documents, plans, photographs or energy bills;

  • engage us to assist with home upgrades;

  • provide feedback; or

  • subscribe to Panacea Design communications.

 

We may also receive information from another person involved with your property or project, such as a joint homeowner, property manager, authorised representative, consultant, trade or supplier. Where practical, we will only collect information from another source where it is relevant to providing our services or where you would reasonably expect us to do so.

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3. Why we collect and use information

We may collect, hold and use personal information to:

  • respond to enquiries;

  • provide information about our services;

  • arrange and manage bookings;

  • conduct home assessments;

  • understand the performance of a home;

  • prepare reports, recommendations and home upgrade plans;

  • provide home upgrade guidance or concierge services;

  • obtain or assist with quotations where authorised;

  • communicate with trades, suppliers and consultants where required to deliver an agreed service;

  • coordinate agreed project activities;

  • process payments and maintain business records;

  • communicate with clients about their service;

  • follow up on recommendations or completed work;

  • improve our services, tools and customer experience;

  • meet insurance, accounting, taxation or legal requirements;

  • manage complaints or disputes; and

  • protect Panacea Design, our clients and other people from fraud, misuse or unlawful activity.

 

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

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4. Photographs and thermal images

Photographs and thermal images can be an important part of understanding and documenting how a home performs. Where relevant to your service, Panacea Design may collect photographs, thermal images, measurements and assessment notes for assessment, reporting, planning and record-keeping purposes. We will not publish an image that identifies you personally without appropriate permission. Information or images about a property may only be used for educational, research, case-study or marketing purposes where this is consistent with the consent you have provided or the information has been appropriately de-identified. Where we would like to feature an identifiable client, homeowner, property or project publicly, we may seek separate permission.

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5. De-identified and aggregated information

Panacea Design may use appropriately de-identified or aggregated information to:

  • understand common home-performance issues;

  • improve our assessment and upgrade services;

  • develop educational resources;

  • evaluate the impact of home upgrades;

  • contribute to research or program evaluation; or

  • communicate broader insights about existing homes.

 

We will take reasonable steps to ensure information described as de-identified cannot reasonably identify an individual. Where a government, research, industry or other program requires identifiable client information to be shared, we will deal with that separately and explain the relevant information-handling arrangements to participants where required.

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6. Who we may share information with

We do not sell your personal information. Where reasonably necessary to operate our business or provide an agreed service, information may be disclosed to:

  • trades and contractors;

  • suppliers;

  • consultants and other professional advisers;

  • software, cloud-storage and IT service providers;

  • website and booking service providers;

  • payment processors;

  • accountants, bookkeepers or auditors;

  • insurers or professional advisers;

  • government bodies, program partners or research organisations where you have been informed of the arrangement or where disclosure is otherwise authorised; and

  • regulators, courts or law-enforcement bodies where required or authorised by law.

 

Where Panacea Design assists you to obtain quotes or coordinate upgrades, we will only provide third parties with information reasonably necessary for that purpose.

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7. Service providers and overseas processing

Like most businesses, Panacea Design may use third-party technology and cloud services to store information, communicate with clients, manage bookings, process payments, maintain business records or operate our website.

Some providers may store or process information outside Australia or use infrastructure located in multiple countries. Where the Australian Privacy Principles apply to us, we will take reasonable steps in relation to overseas disclosures as required by law. As our technology systems change from time to time, you can contact us if you would like current information about the main locations in which our service providers process or store personal information.

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8. Marketing communications

If you choose to receive Panacea Design news, practical home-upgrade information or other marketing communications, we may use your contact details for that purpose. Where required, we will obtain your consent before sending commercial electronic marketing communications. You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us directly. Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to provide a service you have requested or purchased.

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9. Cookies and website analytics

The Panacea Design website may use cookies and similar technologies to help the website operate, understand how visitors use it and improve the online experience. Depending on the tools used on our website, cookies may collect information such as browser type, device information, website interactions and general usage information. You can usually control or disable cookies through your browser settings, although doing so may affect the operation of some website features. If we introduce advertising, remarketing or other tracking technologies that materially change how information is collected or used, we will update this policy and implement any additional consent measures that are appropriate.

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10. Protecting your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include appropriate access controls, passwords, secure cloud systems, software security measures, business procedures and secure disposal practices. No electronic system or method of transmission can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

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11. How long we keep information

We retain personal information for as long as it is reasonably required for the purpose for which it was collected and for legitimate business, insurance, professional, taxation, record-keeping and legal purposes.

Retention periods may therefore vary depending on the type of information and service. When personal information is no longer reasonably required, we may securely destroy or de-identify it, subject to any legal or legitimate record keeping requirements.

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12. Accessing or correcting your information

You can contact Panacea Design if you would like to:

  • ask what personal information we hold about you;

  • request access to that information; or

  • ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

 

We may need to confirm your identity before providing access or making a change. In some circumstances, the law may permit or require us to refuse access. If that occurs, we will explain our decision where required.

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13. Remaining anonymous

You are welcome to browse our website and make a general enquiry without providing more information than is reasonably necessary. For some services, however, we need to know who you are and obtain property and contact information in order to make a booking, access a property, provide an assessment, prepare a personalised report or coordinate work.

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14. Privacy questions or complaints

If you have a question or concern about how Panacea Design has handled your personal information, please contact us. We will take your concern seriously and aim to investigate and respond within a reasonable period. If the Privacy Act applies to the matter and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

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15. External websites

Our website may link to websites operated by other organisations. Panacea Design is not responsible for the privacy practices of those organisations. We recommend reviewing the privacy information provided by the relevant organisation when using its website or services.

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16. Changes to this Privacy Policy

We may update this Privacy Policy as our services, technology or legal obligations change. The current version will always be available on our website and will show the date it was last updated.

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Contact Panacea Design

For questions, requests or privacy concerns, please contact:

Panacea Design

ABN 20 480 659 428

info@panaceadesign.com.au
www.panaceadesign.com.au

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